Tuesday, July 11, 2006

Michael C. Planey

Michael Planey is the former manager of in-flight entertainment at US Airways who is now an airline industry consultant. He previously worked for American Airlines where he studied the wants and needs of their first-class passengers. Planey (what a great name for an airplane consultant), advises airline executives on the topic of in-flight services.
He comments, that except for laboratory rats, airline passengers are the most studied subjects.

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